While end-user computing devices account for only a fraction of DX investments, underestimating their importance can risk your entire DX initiative.
Digital transformation is fast becoming the norm for organisations of all sizes. Today’s customers are digitally savvy and require instant everything, from information to services to products. Any organisation that doesn’t offer digital solutions risks losing business to the competition—it’s a matter of survival in a highly technological world, where new competitors can crop up in a matter of weeks. According to a recent IDC report, “One-third of the top 20 firms in industry segments will be disrupted by new competitors within five years,” meaning it’s a case of “transform or perish.” The importance of DX initiatives for business success is clear, yet IDC predicts that, by 2018, “70 percent of siloed digital transformation initiatives will ultimately fail because of insufficient collaboration, integration, sourcing or project management.”
So what does this really mean? At the core of any digital transformation strategy are an organisation’s employees. But if employees are not digitally enabled, their ability to meet customer expectations falls flat.